Enterprise Support Operations

Product Support
AEGIS Company provides comprehensive high-touch technical support for users via telephone, email and instant chat for all out shrink-wrapped products. These services are available 24 hours a day, 7 days a week.
Services Support
AEGIS Company provides high-touch, highly technical telephone, email and chat support for all of our software-as-a-service applications, and are available 24 hours a day, 7 days a week.
Lifecycle Management
AEGIS Company provides end-to-end lifecycle services that assist users in the design, setup and management of all their platform and application lifecycles, as per the guidelines set by SDLC standards.

Agent Support Tools
AEGIS Company also aids in the design, creation and implementation of superior agent support tools that help them to service their clients better, by providing them accurate, timely and relevant customer data.
Reporting & Analysis
AEGIS Company assists in the accurate delivery of various support operational reports, as well as conduct a deep analysis regarding the areas of improvement for operational efficiencies and customer satisfaction.
Support Planning
AEGIS Company also offers comprehensive services to boost for all our strategic products and services, to boost our clients’ customer and partner operational support capabilities.

Skills and Technologies

AEGIS Company has expertise in a wide array of technologies to help your business achieve its goals.